In the week which saw us accept the 4,000th travel arbitration claim since we took over running the scheme in 2018, Chief Executive Gregory Hunt felt it was timely to provide a new short guide for consumers using the scheme. Travel disputes can be daunting, but the UK’s robust Travel Arbitration system provides an efficient…
In today’s Irish Times it is reported that the court has been urging members of a family to mediate in a dispute over their hotel business. In another example of the courts viewing the vital role mediation can play in resolving disputes in the travel and hospitality sectors, Mr Justice David Barnville encouraged mediation when…
The Doomsday Clock has been ticking close to midnight in three of my last four mediation cases. These mediations have been what I call ‘Doomsday Mediation’ – meaning in each case the mediation took place within seven days of a planned court hearing. As an example, I was approached in the first week…
Today is Doctor Who Day. It is 57 years to the day since the Doctor first appeared on our screens in an episode called ‘An Unearthly Child’. I’m a Doctor Who nut. I’ve loved it forever and during lockdown I have rewatched 122 of the 155 episodes made since the series was relaunched in 2005.…
I feel fortunate to have had some mediation work during the last eight months when I know many mediators have struggled to get any mediation work at all, and I wanted to take this opportunity to share some observations on online mediation to my friends and colleagues involved in mediation. In Keeping Control is the…
Associate Arbitrator Andrew Davis takes a look at the growing importance of arbitration to resolve disputes in the travel industry. Disputes are an everyday occurrence. They can range from family to multi-national commercial disagreements, even to the result of a Presidential election. It may be easier to get involved in a dispute than resolving…
October was Black History Month in the UK and we asked barrister and TACS arbitrator and mediator Kemi Ojutiku to share some thoughts. Please read what Kemi had to say below: I have been asked to blog on Black History Month. The topic needs no introduction and I am honoured to be able to…
As part of International Mediation Awareness Week this week, Managing Director Gregory Hunt looks at the importance of party control in the context of TACS Mediation Services offered by us for commercial disputes in the travel sector. I first qualified as a mediator in 2001, but it was six years later at CEDR that…
Hunt ADR Limited, exclusive providers of arbitration and mediation services to Love Holidays, On the Beach, Dial-a-Flight and more than 1,000 tour operators and travel agents who are members of ABTA, the Travel Association, is launching a new commercial dispute resolution service for the travel industry. The service, known as TACS, will be available to…
The restructure and simplification will lead to a reduction in fees ABTA has announced changes to its arbitration scheme that will benefit members and their customers with restructured and simplified claim bands resulting in some reduced fees. The changes follow the appointment of dispute resolution specialists Hunt ADR who will handle the association’s Alternative Dispute Resolution (ADR)…