Welcome to Travel Arbitration for Holidaymakers

Travel Arbitration is the UK’s leading arbitration scheme for disputes between holidaymakers and travel companies. It facilitates the resolution of disputes between:

  • holidaymakers and members of ABTA, The Travel Association
  • holidaymakers and Love Holidays
  • holidaymakers and On the Beach including Sunshine Holidays

Access to the scheme is only available to those who have first complained to the travel company. In the case of an ABTA member you must also complete the ABTA complaints process.

Our role is to provide arbitration services once complaints processes have been completed and arbitration details are issued by the relevant travel companies and not by us. Our role only begins when we receive a properly completed application for arbitration.  If you have an unresolved complaint with an ABTA member you can contact ABTA by visiting the ABTA Customer Support Team.

We will publish details of where to contact if your complaint is with Love Holidays, On the Beach or Sunshine Holidays shortly.

Welcome to Travel Arbitration Commercial Services (TACS)

TACS is available to resolve commercial disputes between businesses operating in and around the travel industry. Click here for further details.